Shipping Worldwide from Korea
Q1: Where do you ship to?
A: We ship worldwide from korea, including all major countries such as the United States, Canada, Australia, the UK, Germany, Spain, France, Sweden, China, Japan, Singorpore, Malaysia and more!
Q2: How much is the shipping fee for my country?
2.1: For Store Orders:
We offer Free Worldwide Shipping for all Regular items on our store.*Please note, for addresses located in remote areas, a nominal top-up may be requested to cover the additional shipping costs.
For the countries listed below, orders must reach a minimum of $199 to qualify for free shipping. Orders below this amount will be subject to a nominal shipping fee at checkout, accommodating additional shipping expenses. Please note, this list is not exhaustive; other countries not specified here may also be subject to similar terms.
Guatemala, Argentina, Chile, Peru, French Polynesia, Brazil, South Africa, Colombia, Ecuador, Lebanon, Uruguay, Bolivia, El Salvador, Guadeloupe, Honduras, Panama, Kuwait, Fiji, Jordan, Paraguay, Jamaica, Costa Rica, Tunisia, Israel, UAE
*Additional countries not listed may also be included in this policy. Specific locations in New Zealand and Australia are considered remote and will require a small shipping fee top-up at checkout.
2.2: For Add-on Items:
For orders that include "Add-on" items, shipping fees apply. However, pairing an "Add-on" item with a Regular item from our store unlocks Shipping Discount for your entire order. Should your chosen regular item be out of stock or unavailable, you have the option to either pay an additional shipping fee, select a different regular item, or cancel the "Add-on" item at no extra cost.
2.3: For Custom Order:
Shipping fees for custom orders are determined on a case-by-case basis, factoring in the destination country and the weight of the item(s). For some items, the shipping cost might be assessed based on volumetric weight, which considers both the size and weight of the package.
To get a precise shipping estimate for your custom order, please fill out our Custom Request Form. Our dedicated team will promptly provide you with a detailed quote, ensuring clarity and transparency for your unique order requirements.
Q3: Why am I being charged Volumetric Weight when my item is not that heavy?
A: Volumetric weight is calculated using your package's dimensions (length cm x width cm x height cm / 5000) to determine its shipping cost, rather than just the actual weight. You may click here for the calculator.
This is because larger items can take up more space in transport, even if they're light.
For example, if an item weighs 5kg but has a volumetric weight of 10kg due to its size, the charge will be based on the volumetric weight of 10kg. This method ensures shipping costs fairly reflect both the weight and space used.
Q4: Who are your shipping partners?
A: We use FedEx, DHL and region specific door-to-door services.
If you have a preference, please let us know and we will try to ship with this courier.
For Malaysia / Singapore addresses:
We use regional door-to-door services for these countries, which allows for faster shipping time and lower costs.
For the rest of the world:
For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 working days.
Please note that while we strive to meet these timelines, factors such as local customs clearances can affect delivery times
Q5: How long does it take for my order to arrive?
5.1: How long does processing take?
Orders are typically processed within 3-10 business days.
5.2: What about delivery times?
For express shipping, deliveries usually take 2-5 business days but can extend up to 10 business days or more, depending on the specifics of your order and your location.
5.3: When will I receive my item?
After placing your order, it generally takes 4-10 working days for your item to arrive at our warehouse from the Korean supplier. However, this timeframe can vary, especially for pre-order items or depending on the supplier's speed.
Note: The delivery times mentioned start after your item has been shipped from our warehouse. Please keep in mind that certain factors like your specific purchase details or geographic location can affect these timelines.
Q6: How will I know when my order has been shipped?
A: As soon as our team has shipped your order, you’ll be sent a confirmation email with a tracking number.
Q7: Can you ship to a Korean address?
A: We’re unable to ship to a Korean address. We can only send orders to locations outside of South Korea.
Q8: Do you have a forwarding / address rental service?
A: We are unable to offer an address rental service. As a registered export company, we can only ship items that we have purchased ourselves.
Q9: I’m buying a fragile product. How will it be packaged?
Our team is specially trained in preparing fragile items for international shipping. We keep the item in its original packaging and add our own protection as needed, to minimize the risk of damage during transit.
Q10: I need to change my shipping address. How can I do this?
To ensure your order reaches the correct destination, address changes can only be made before your shipment is dispatched. If you need to update your shipping address, please reach out to us promptly with the new details and your order number.
Contact us at support@harum.io, including both your order number and the new shipping address.
Q11: It is cheaper to choose an unregistered shipping service. May I do so?
All of our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers. On top of that, there is an option for Courier Insurance at the checkout page for our customers. This feature is only provided by reputable courier companies.